To return a product, you can email us at Tampa@gojeepsters.com. Returns must be initialized within 30 days from purchase date. Returns for items marked as Open Box must be initialized within 7 days from purchase date.
We will issue a Return Merchandise Authorization (RMA) number, which is required to process your return. Products (including packaging) must be returned in new, resalable condition.
If we sent you a different product from the one you ordered, or a defective item, please contact us using the information above within 30 days from purchase date. We will replace the product and process your return at no charge.
If for any other reason you need to return an item, you are responsible for all return shipping charges. Please check all merchandise for damage or defect when you receive your order, and before the item is used or installed.
In the case a replacement product will be sent to you, we will send you a UPS Return tag to return the incorrect or defective product back to us. Otherwise, when shipping an item back to us, we recommend using a shipping method that offers signature confirmation, tracking, and insurance, as we are not responsible for lost or damaged packages.
Certain parts are not returnable, including but not limited to wheels and tires that have been mounted and/or installed, electrical items and closeouts.
Please note that replacement orders will be canceled if there is no movement on the return label within 10 business days of the return label being created.
Return merchandise packages should be shipped after contacting our returns department per the above instructions to our returns address below:
Jeepsters, Inc
6875 Ulmerton Rd.
Largo Fl. 33771
If your return has not been processed within 3 weeks, please contact us so we may check the status of your return.
Local customers can drop off returns Monday - Friday, 8:30 AM EST - 5:00 PM EST.